By law, every UK travel company which sells air holidays and flights in the UK is required to hold an ATOL. If for any reason a travel company with an ATOL ceases trading, the ATOL scheme protects customers who had booked holidays with that firm. It ensures they do not get stranded abroad or lose money. The scheme is designed to reassure consumers that their money is safe, and will provide assistance in the event of a travel company failure.
Through our membership of the Travel Trust Association, all the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme (TTA Number Q6788).
When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it.
ATOL protection does not apply to holidays and travel services which exclude flights, for which protection is afforded by our membership of the Travel Trust Association.
Owen & Plain Ltd are members of the TTA (Travel Trust Association) number Q6788.
When you pay for your holiday, your money is deposited directly into a regulated Trust Account. This Trust Account is a bank account designated to hold the customer’s money. Your money remains in the Trust Account and is supervised by an appointed trustee who is either a banker, chartered or certified accountant or a solicitor. Both the Travel Trust Association member and the trustee are required to authorise payments from the trust account. In addition to being held in trust, you also have a financial guarantee from the Travel Trust Association.
TTA will guarantee the financial obligation of its members up to a maximum for any one passenger of £11,000. So if you paid £2,000 the TTA guarantee they will reimburse the loss of the £2,000, where it is not available for you from the Trust Account. Therefore, the Trust Account plus the guarantee will ensure that all the money which you have paid is safely protected and available to reimburse the money paid.
When you make a booking, you will be supplied with a guarantee certificate. Should the TTA member become insolvent, in most instances your money will still be held within the TTA member’s Trust Account by the designated Trustee, and available to pay for your holiday. If because of fraud or dishonesty the money is not there, then the guarantee is available to reimburse your loss. In some cases your holiday may continue as the providers or suppliers have already been paid. Where you have only paid a deposit and still have an outstanding balance, your holiday may be unaffected and by paying the balance your holiday will continue as planned. Where possible, attempts will be made to ensure that you can carry on with your original holiday arrangements.
Whilst ATOL and TTA will cover you in regard to a company or airline becoming insolvent you must still get travel insurance to cover you for a whole range of other things including: cancellation and curtailment, delay, baggage & belongings, personal liability, emergency assistance and medical cover.
For more information about financial protection and the ATOL Certificate go to: www.caa.co.uk
For more information on the TTA and the financial protection they provide go to:
For independent advice and opinion from experts on ATOL and TTA go to: